{"id":22678,"date":"2020-11-30T14:25:27","date_gmt":"2020-11-30T14:25:27","guid":{"rendered":"https:\/\/huris.nl\/extensies\/resource-manager\/"},"modified":"2024-10-10T11:31:06","modified_gmt":"2024-10-10T11:31:06","slug":"resource-manager","status":"publish","type":"extensies","link":"https:\/\/huris.nl\/en\/extensions\/resource-manager\/","title":{"rendered":"Ticketing manager"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"22678\" class=\"elementor elementor-22678 elementor-20667\" data-elementor-post-type=\"extensies\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6020ffd e-flex e-con-boxed e-con e-parent\" data-id=\"6020ffd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-756783b e-con-full e-flex e-con e-child\" data-id=\"756783b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ef88f9 elementor-widget elementor-widget-text-editor\" data-id=\"4ef88f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p2\">With our Ticketing Manager for SuccessFactors you get a professional Portal where you can create and manage tickets for the employee and agents.\u00a0Employees can now easily go to the portal where they can search and find all relevant excisting information in you knowledge base. A chatbot can guide them through and in case they do not find the right answer redirect them to the proper department to raise their ticket.<\/p>\n<p class=\"p1\">Within the Ticket Manager the responsible departments will be able to communicate directly with the employee and relevant other departments to answer the question or smoothly resolve the issue.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00eb230 e-flex e-con-boxed e-con e-parent\" data-id=\"00eb230\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-350e83f e-con-full e-flex e-con e-child\" data-id=\"350e83f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae0f033 elementor-widget elementor-widget-heading\" data-id=\"ae0f033\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FEATURES AND BENEFITS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ea6e9e elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6ea6e9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Portal to create and manage tickets for the employee and agents<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Overview for employee and support department on the status of all tickets<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Indicating priorities, category and complexity<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Support for side conversations with colleagues to handle a ticket<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Support for multiple levels of support using a tiers model (first line, second line)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Support for inter department ticket handling (ex.; HR\/IT\/Finance)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">History of the conversations and attachments available for employee and support officer<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Using the message center to broadcast messages to involved parties including email notifications<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Chatbot<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Assigning tickets based on different user groups dynamically<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Add, download, store and view attachments<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Knowledge base as part of the content management in our Employee experience portal<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Can be also be accessed directly from within SuccessFactors<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Fully integrated with the employee data from SuccessFactors (define agents and agent groups based on SF data, direct link to the employee profile data, etc.)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Available in several languages<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">And much more\u2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>With the Ticketig Manager, your organisation can easily create and follow tickets between employees and different departments<\/p>\n","protected":false},"featured_media":96701,"template":"","class_list":["post-22678","extensies","type-extensies","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ticketing manager - HuRis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/huris.nl\/extensions\/resource-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ticketing manager\" \/>\n<meta property=\"og:description\" content=\"With the Ticketig Manager, your organisation can easily create and follow tickets between employees and different departments\" \/>\n<meta property=\"og:url\" content=\"https:\/\/huris.nl\/extensions\/resource-manager\/\" \/>\n<meta property=\"og:site_name\" content=\"HuRis\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-10T11:31:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/huris.nl\/wp-content\/uploads\/2020\/11\/Inport_Handen_Data_Duo-RBG_150dpi.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1772\" \/>\n\t<meta property=\"og:image:height\" content=\"1183\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/huris.nl\\\/extensions\\\/resource-manager\\\/\",\"url\":\"https:\\\/\\\/huris.nl\\\/extensions\\\/resource-manager\\\/\",\"name\":\"Ticketing manager - HuRis\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/huris.nl\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/huris.nl\\\/extensions\\\/resource-manager\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/huris.nl\\\/extensions\\\/resource-manager\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/huris.nl\\\/wp-content\\\/uploads\\\/2020\\\/11\\\/Inport_Handen_Data_Duo-RBG_150dpi.jpg\",\"datePublished\":\"2020-11-30T14:25:27+00:00\",\"dateModified\":\"2024-10-10T11:31:06+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/huris.nl\\\/extensions\\\/resource-manager\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/huris.nl\\\/extensions\\\/resource-manager\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/huris.nl\\\/extensions\\\/resource-manager\\\/#primaryimage\",\"url\":\"https:\\\/\\\/huris.nl\\\/wp-content\\\/uploads\\\/2020\\\/11\\\/Inport_Handen_Data_Duo-RBG_150dpi.jpg\",\"contentUrl\":\"https:\\\/\\\/huris.nl\\\/wp-content\\\/uploads\\\/2020\\\/11\\\/Inport_Handen_Data_Duo-RBG_150dpi.jpg\",\"width\":1772,\"height\":1183,\"caption\":\"Close-up of female and male hands pointing at business document while discussing it\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/huris.nl\\\/extensions\\\/resource-manager\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/huris.nl\\\/en\\\/home-2\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ticketing manager\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/huris.nl\\\/#website\",\"url\":\"https:\\\/\\\/huris.nl\\\/\",\"name\":\"HuRis\",\"description\":\"Omdat passie het verschil maakt\",\"publisher\":{\"@id\":\"https:\\\/\\\/huris.nl\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/huris.nl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/huris.nl\\\/#organization\",\"name\":\"HuRis\",\"url\":\"https:\\\/\\\/huris.nl\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/huris.nl\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/huris.nl\\\/wp-content\\\/uploads\\\/2020\\\/11\\\/logo-huris-v2-1.svg\",\"contentUrl\":\"https:\\\/\\\/huris.nl\\\/wp-content\\\/uploads\\\/2020\\\/11\\\/logo-huris-v2-1.svg\",\"caption\":\"HuRis\"},\"image\":{\"@id\":\"https:\\\/\\\/huris.nl\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Ticketing manager - HuRis","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/huris.nl\/extensions\/resource-manager\/","og_locale":"en_US","og_type":"article","og_title":"Ticketing manager","og_description":"With the Ticketig Manager, your organisation can easily create and follow tickets between employees and different departments","og_url":"https:\/\/huris.nl\/extensions\/resource-manager\/","og_site_name":"HuRis","article_modified_time":"2024-10-10T11:31:06+00:00","og_image":[{"width":1772,"height":1183,"url":"https:\/\/huris.nl\/wp-content\/uploads\/2020\/11\/Inport_Handen_Data_Duo-RBG_150dpi.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/huris.nl\/extensions\/resource-manager\/","url":"https:\/\/huris.nl\/extensions\/resource-manager\/","name":"Ticketing manager - HuRis","isPartOf":{"@id":"https:\/\/huris.nl\/#website"},"primaryImageOfPage":{"@id":"https:\/\/huris.nl\/extensions\/resource-manager\/#primaryimage"},"image":{"@id":"https:\/\/huris.nl\/extensions\/resource-manager\/#primaryimage"},"thumbnailUrl":"https:\/\/huris.nl\/wp-content\/uploads\/2020\/11\/Inport_Handen_Data_Duo-RBG_150dpi.jpg","datePublished":"2020-11-30T14:25:27+00:00","dateModified":"2024-10-10T11:31:06+00:00","breadcrumb":{"@id":"https:\/\/huris.nl\/extensions\/resource-manager\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/huris.nl\/extensions\/resource-manager\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/huris.nl\/extensions\/resource-manager\/#primaryimage","url":"https:\/\/huris.nl\/wp-content\/uploads\/2020\/11\/Inport_Handen_Data_Duo-RBG_150dpi.jpg","contentUrl":"https:\/\/huris.nl\/wp-content\/uploads\/2020\/11\/Inport_Handen_Data_Duo-RBG_150dpi.jpg","width":1772,"height":1183,"caption":"Close-up of female and male hands pointing at business document while discussing it"},{"@type":"BreadcrumbList","@id":"https:\/\/huris.nl\/extensions\/resource-manager\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/huris.nl\/en\/home-2\/"},{"@type":"ListItem","position":2,"name":"Ticketing manager"}]},{"@type":"WebSite","@id":"https:\/\/huris.nl\/#website","url":"https:\/\/huris.nl\/","name":"HuRis","description":"Omdat passie het verschil maakt","publisher":{"@id":"https:\/\/huris.nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/huris.nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/huris.nl\/#organization","name":"HuRis","url":"https:\/\/huris.nl\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/huris.nl\/#\/schema\/logo\/image\/","url":"https:\/\/huris.nl\/wp-content\/uploads\/2020\/11\/logo-huris-v2-1.svg","contentUrl":"https:\/\/huris.nl\/wp-content\/uploads\/2020\/11\/logo-huris-v2-1.svg","caption":"HuRis"},"image":{"@id":"https:\/\/huris.nl\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/huris.nl\/en\/wp-json\/wp\/v2\/extensies\/22678","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/huris.nl\/en\/wp-json\/wp\/v2\/extensies"}],"about":[{"href":"https:\/\/huris.nl\/en\/wp-json\/wp\/v2\/types\/extensies"}],"version-history":[{"count":2,"href":"https:\/\/huris.nl\/en\/wp-json\/wp\/v2\/extensies\/22678\/revisions"}],"predecessor-version":[{"id":103687,"href":"https:\/\/huris.nl\/en\/wp-json\/wp\/v2\/extensies\/22678\/revisions\/103687"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/huris.nl\/en\/wp-json\/wp\/v2\/media\/96701"}],"wp:attachment":[{"href":"https:\/\/huris.nl\/en\/wp-json\/wp\/v2\/media?parent=22678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}