Imagine: you are an HR manager and you need to find a specialist for a crucial position. This used to mean mulling over the right job description, going through a mountain of CVs, having endless job interviews and hoping to find the right candidate based on often limited information. How nice, then, would it be as a manager to have a system with the right tools to quickly generate an inclusive vacancy and then easily match the right candidates to the right opportunities by smartly filtering on skills, experience ánd cultural fit. This will not only save you time, but also increase your chances of finding the perfect candidate to commit to your organisation.
Or take an employee struggling to find essential company information. Instead of flooding the HR department with emails and waiting days for a response. Wouldn’t it be great if you had a tool available within the HR system that could provide relevant answers instantly. This is not only more efficient, but also makes employees feel better supported.
Or take an employee struggling to find essential company information. Instead of flooding the HR department with emails and waiting days for a response. Wouldn’t it be great if you had a tool available within the HR system that could provide relevant answers instantly. This is not only more efficient, but also makes employees feel better supported.
- Relevant: Promote direct business impact by integrating AI throughout your organisation.
- Reliable : Make informed decisions based on AI that has been fed with your business data.
- Responsible: Implement AI with the highest standards of ethics, security and privacy.
What can AI concretely do for your HR department? (More than you think!)
SAP SuccessFactors divides Business AI into three parts:
- Generative AI helps users quickly analyse data and complete tasks by, among other things, generating texts and combining and summarising high volumes of data.
- Deep Learning AI helps make personalised recommendations for users and deeper connections between data in the system.
- Transactional and Navigational AI. SAP SuccessFactors‘ copilot Joule helps improve users’ experience with the system by helping employees answer their personal queries around self-service, policies and documents and tasks to be performed by employees. Joule can even perform relevant tasks for you within the system following the conversation. Save time and improve efficiency by streamlining and automating HR processes with Joule. From approving and requesting leave to giving and requesting feedback and getting responses based on HR policy documents: Joule helps you perform your daily HR tasks faster and smarter.
Okay, enough theory! Let’s look at concrete examples which are currently already available within SAP SuccessFactors Business AI.
Generative AI: Say goodbye to searching for the right text!
Generative AI helps users to quickly analyse data and complete tasks by, for example, generating texts and summarising data. This integrated form of AI can be found within SAP SuccessFactors in various modules. But what does it look like in practice?
Job postings:Within SAP SuccessFactors Recruiting, generative AI will help you as a recruiter to quickly create inclusive job postings tailored to your company. Combined with copilot Joule’s Document Grounding functionality, you will be able to access relevant information from your company’s guidelines and policies in no time. Start using the AI Writing Assistant to quickly create attractive job texts to attract top languages. This means less manual work as well as more consistent, inclusive job ads that better match the target audience. A good job ad can make the difference between attracting top talent or missing out.
Giving feedback: Everyone has had to deal with it at one time or another. But as a manager, how do you give feedback in a proper and constructive way. Within SAP SuccessFactors (Continues) Performance Management, SAP SuccessFactors’ integrated AI Writing Assistant helps you do this correctly and quickly. This AI-driven writing assistant can make suggestions based on previous performance and development goals, making feedback more relevant and substantiated. Of course, it remains up to the manager to find the right tone – AI is a tool, not a replacement
Development and compensation: As a manager, you are doing a compensation round and you are looking at an employee’s profile. An employee’s compensation portlet contains quite a lot of historical data which, at first glance, is harder to read and interpret: What exactly is the employee’s relative salary position? How has the employee’s salary development been in relation to this salary position and which appraisal scores and increases have contributed to this? Generative AI can analyse trends and patterns in salaries and translate them into clear reports and texts so that managers can quickly make well-informed decisions. No more guesswork, but data-driven decisions.
Deep learning AI: Smart talent development and discovering hidden potential!
Your organisation is probably brimming with talent. But how do you ensure that you continue to allow this talent to develop properly, bring talent together and make your organisation perform better as a result. SAP SuccessFactors Deep learning AI offers the ability to perform analyses and make (individual) recommendations based on the data present in the system. Some examples of this are reflected in the Talent Intelligence Hub and the Opportunity Market Place that we wrote a blog about earlier:
- Intelligent skills framework: Use AI-based talent intelligence to understand what keeps your employees engaged, so you can point them towards unique opportunities.
- Team-based approach: combine the knowledge and skills of your employees and bring them together in dynamic teams to help your organisation meet key challenges
Individual career development: employees are given recommendations for training, mentorships and career opportunities so that they can continuously grow within the organisation. Who doesn’t want the chance to reach their full potential? - With regard to personal development, AI within SAP SuccessFactors Opportunity Market Places helps outline interesting development paths for you as an employee. Together with the SAP SuccessFactors Business AI in SAP SuccessFactors Learning makes personalised training recommendations for you and ensures that you can follow them up to promote your personal development and growth.
Your personal guide: Joule
The central hub for all SucessFactors Business AI is the copilot Joule. Joule is the starting point for you to get answers to your questions or perform actions within the system.
Don’t know exactly what the guidelines for drafting a vacancy notice are? Are you an employee about to go on maternity leave but not quite sure what exactly the scheme entails and/or how to enter it into the system? Should I then start calling the HR Service Desk to wait for them to provide me with the right answer? Why when you can use Joule!
Joule uses Document Grounding to provide your employees with personalised answers Whether this is about requesting information about your organisation’s policies and business regulations, or specific questions about laws and regulations.
Need help submitting your leave request but just can’t remember where to do it? Ask Joule and the copilot will navigate you directly to the right place within the system to do so. Want to provide feedback to one of your colleagues because you worked together on a project? Ask Joule to help you in this.
The Future of HR with SAP SuccessFactors Business AI
The number of use cases available within SAP SuccessFactors is growing tremendously every release. The rapid rise of AI within the SAP SuccessFactors Business AI suite and AI in general also requires an adaptation and changing mindset within organisations: What will (daily) processes look like in the future and what tools and resources will employees use in the process and how can this contribute to increased productivity within the organisation. As an organisation, we should consider what role AI will play in the short and longer term within the insights of data and automation and how processes should be designed accordingly. AI in itself is just a technology, however, embracing it is a transformation. In doing so, a number of points are also important to consider:
- How will the adoption of AI take place within your organisation? Will it be the huge gamechanger that has been announced? Employees will naturally have questions about whether AI will not take over their jobs. How do you allay these fears and take employees on board with the story that AI will not completely replace them but rather enable them to take routine jobs off their hands. Teach employees to embrace AI and enable them to engage in more strategic and creative matters. Employee development and training will play a crucial role here. Do this by starting small and, being transparent and having a specific roadmap for AI. Give your organisation and employees time to get used to AI: achieving gains is not always in short-term vision but sometimes takes time.
- AI Policy: Data privacy and the ethical use of AI are always topics of discussion. Make sure that your organisation not only has an AI policy but also pay attention to the transparency required for this towards your organisation. Only when employees are confident that their data is handled with the highest possible security, proper governance and ethical views will they be willing to embrace AI policies.
The rise of AI within HR means not only technological advances, but also a new way of working. Companies that use AI intelligently will gain a competitive advantage by attracting talent faster and more efficiently, providing employees with a better experience, and automating and improving HR processes. But the success of AI depends on how organisations embrace this technology. The key lies in a good balance between man and machine: AI as a supporting tool, HR as the driving force. The trick is to see AI as a tool, not a replacement.
We at HuRis are excited about the possibilities that SAP SuccessFactors Business AI can begin to bring to your organisation. Are you too? Then get in touch with us so we can have a conversation about what opportunities exist and to what extent your organisation is ready to embrace SAP SuccessFactors’ AI.
