AI in HR: From Hype to Practice

Imagine you’re an HR manager tasked with finding a specialist for a crucial role. In the past, this meant worrying about crafting the perfect job description, sifting through stacks of resumes, conducting endless interviews, and hoping you’d find the right candidate based on limited information. Wouldn’t it be great to have tools to quickly generate inclusive job postings and then effortlessly match the right candidates to opportunities by smartly filtering on skills, experience, and cultural fit? This saves time and greatly increases the chances of finding the perfect candidate.

Or consider an employee struggling to find essential company information. Instead of flooding HR with emails and waiting days for an answer, imagine having a tool in your HR system that instantly provides relevant responses. It’s more efficient and makes employees feel better supported.

SAP SuccessFactors addresses these examples through its integrated SAP SuccessFactors Business AI capabilities. But what about AI reliability and ethics in HR? SAP SuccessFactors follows three core principles to ensure AI positively impacts your organization:

• Relevant: Drive direct business impact by integrating AI throughout your organization.
• Reliable: Make well-informed decisions based on AI powered by your business data.
• Responsible: Implement AI according to the highest standards of ethics, security, and privacy.

What can AI specifically mean for your HR department? (More than you think!)

SAP SuccessFactors splits Business AI into three areas:

• Generative AI helps users quickly analyze data, complete tasks, generate texts, and summarize large volumes of data.
• Deep Learning AI provides personalized recommendations and uncovers deeper data connections within the system.
• Transactional and Navigational AI: SAP SuccessFactors’ copilot Joule enhances user experience by answering personal questions about self-service, policies, documents, and tasks. Joule can even perform tasks within the system based on conversations, streamlining and automating HR processes to save time and improve efficiency, from approving leave requests to providing HR policy answers.

Enough theory—let’s look at specific examples currently available within SAP SuccessFactors Business AI.

Generative AI: Say goodbye to hunting for the perfect text!

Generative AI helps users swiftly analyze data, complete tasks, generate texts, and summarize data. This integrated AI is available in various SAP SuccessFactors modules. What does this look like in practice?

Job postings: In SAP SuccessFactors Recruiting, generative AI quickly helps recruiters create inclusive job postings tailored to your company. Together with Joule’s Document Grounding functionality, recruiters instantly access relevant company guidelines and policies. Use the AI Writing Assistant to easily draft engaging job descriptions, reducing manual effort and ensuring more consistent, inclusive texts. A great job description can make all the difference in attracting top talent.

Giving feedback: We’ve all been there—needing to provide proper, constructive feedback as a manager. SAP SuccessFactors Continuous Performance Management’s integrated AI Writing Assistant helps you do this efficiently. The AI-driven assistant suggests feedback based on previous performance and development goals, making it more relevant and substantiated. Managers still control the tone; AI is a supportive tool, not a replacement.

Development and rewards: Imagine conducting a compensation review and examining an employee’s historical salary data, which may initially seem complex. Generative AI analyzes salary trends and patterns, translating them into clear reports and summaries, enabling managers to quickly make informed, data-driven decisions without guesswork.

Deep Learning AI: Smart talent development and uncovering hidden potential!

Your organization likely has abundant talent. How do you effectively develop and combine this talent to boost organizational performance? SAP SuccessFactors Deep Learning AI analyzes system data to offer personalized recommendations. Examples include the Talent Intelligence Hub and Opportunity Marketplace:

• Intelligent skills framework: Use AI-driven insights to understand employee interests and guide them to unique opportunities.
• Team-oriented approach: Combine employee skills into dynamic teams, helping your organization tackle key challenges effectively.
• Individual career development: Employees receive personalized recommendations for training, mentorship, and career growth opportunities.

Your personal guide: Joule

At the center of SAP SuccessFactors Business AI is copilot Joule, your go-to resource for system interactions and queries.