Ticketing manager

With our Ticketing Manager for SuccessFactors you get a professional Portal where you can create and manage tickets for the employee and agents. Employees can now easily go to the portal where they can search and find all relevant excisting information in you knowledge base. A chatbot can guide them through and in case they do not find the right answer redirect them to the proper department to raise their ticket.

Within the Ticket Manager the responsible departments will be able to communicate directly with the employee and relevant other departments to answer the question or smoothly resolve the issue.


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